BUSINESS ANALYST
Join the Fossil/Misfit Customer Service Team and become the quality assurance pioneer who inspires and leads changes through data-driven reports. You'll be trained on and working with some of the most cutting edge technology in the world. We have one (1) position in HCMC, Vietnam.
WHAT YOU'LL BE RESPONSIBLE FOR
- Turn customer data into meaningful reports and actionable information.
- Collaborate with others to develop and implement data assessment report based
- on data quality
- Collect and analyze metrics to measure the performance of our Customer
- Service team
- Make recommendations to better improve team’s performance and company’s
- products/services.
TECH SUPPORT
Join the Fossil/Misfit Customer Service Team and become the technical expert who assists customers through the most complicated issues and provides them with the best possible experience. You'll be trained on and working with some of the most cutting edge technology in the world. We have one (1) position in HCMC, Vietnam.
WHAT YOU’LL BE RESPONSIBLE FOR
- Act as an interface between Technical teams and Customer Service team to
- deliver the efficiency output or get feedback on the requirements
- Support the team to handle users' questions and troubleshoot technical issues
- Collect customer information, troubleshoot and provide solutions for
- hardware/software issues
- Provide technical guidance and coach other team members to help them reach their maximum potential
For more informations, please see attached file.
Bp.TLSV